All contacts will be asked for the following information
I am a very busy service engineer and cannot always answer the phone.
My preferred method of contact is via Whattsapp 07729 440104.
Feel free to explain any problems you may have and add photos.
I usually start by asking for the following information via photos
1: Photo of the Alarm on the Screen
2: Photo of the Alarm on the Drive
3: Photo of the front of the machine with the door open highlighting the operational parts
4: Photo of the full electrical cabinet
From all this information I can advise a solution